We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. After that you have another 14 days to ship item back to us.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.
To start a return, you can contact us at firstname.lastname@example.org. Please note that returns will need to be sent to the following address: [Lenka Rindová, Františka Adámka 456/7, 29471 Benátky nad Jizerou, Czech republic]
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items, custom orders). Due to hygiene reasons earrings and hair accessories can not be returned unless in sealed condition.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 18 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.